The hidden cost of AI to emotional and social intelligence in language learning and communication

In today’s rapidly evolving educational landscape, the practice of Triad Intelligences -Emotional Intelligence/Quotient (EQ), Social Intelligence/ Quotient (SQ), and Intelligence Quotient (IQ) or additionally the Technological Intelligence/Quotient (IQ/TQ) – are essential for shaping well -rounded students with exceptional communication skills.

With access of abundance of learning resources and cutting-edge technological tools, students nowadays have more opportunities to be more intellectual and knowledgeable. However, the extensive use of technology, Artificial Intelligence (AI) and prioritising focus on respective field of studies in education may impact students’ communication abilities, particularly in areas related to emotional and social intelligences. While many educations prioritise IQ and TQ, especially in this era of AI, it must be reminded that fostering a balance with EQ and SQ is also crucial to ensure students perform both academically and interpersonally.

Discussing language has now been overlooked in favour of technology – until its impact on emotional and social skills becomes evident. This has also impacted language learning among students where they show less EQ and SQ when tackling problem solving skills that requires strong communication skills. Moreover, fundamental language errors, including grammar, punctuation, and even spelling, have become unexpectedly prevalent, further highlighting the growing concern in language field. This might happen as students are over reliant on AI technology and frequent engagement to informal interaction in social networking where language errors and social media slangs are widely applied. As a result, they might just accept whatever they receive from AI without applying their critical thinking skills and accustomed to the non-standard language practices in social media.

Emotional Intelligence/ Quotient (EQ) in communication

EQ refers to ability to understand, recognise and manage emotions which involve skills such as empathy, motivation and social skills to shape an effective communication skill. Being in this language field with the technological advancement over the years has, unfortunately, shows a gradual decrease and lack of empathy in students’ communication skills, both offline and online. Responses have increasingly become less thoughtful and respectful with low EQ application in communication, which is a growing concern. For instance, when communicating with educators, whether offline or online, some students exhibit a lack of politeness, consideration, and respect. This issue must be addressed by educators through guided teaching, and constant reinforcement or feedback to prevent further decline of communication etiquette. By fostering empathy and respectful discourse, we can ensure that technology enhance rather than negatively impacting meaningful human interaction.

Social Intelligence/ Quotient (SQ) in communication

Social Intelligence (SQ) is known as the ability to navigate the social interaction effectively and build meaningful relationships. SQ is closely linked to social skills, developing through active engagement and interactions with others. It fosters the essential communication skills which not just focusing on speaking skills but also emphasising listening skills to create meaningful conversations. Therefore, SI is one of the most important skills in language learning to ensure that language use is effectively delivered both verbally and non-verbally. This is also linked to emotional intelligence as to involve the ability to demonstrate empathy in the process of interacting.

As we are all aware, AI is yet to have the exact same SQ as humans do as it is known to just mimicking data it has. AI also lacks in the ability to understand emotions at it does not experience understanding emotional depths in meaningful relationship. Frequent implementation of AI may, therefore, impede the development of social intelligence, particularly in communication. This is visible as students increasingly utilising AI for assistance with assignments rather than seeking help from peers or educators. Such dependence on AI reflects a decline in human interaction especially, ultimately weakens students’ ability to socialise effectively. If left unaddressed, this shift could potentially degrade essential communication and interpersonal skills.

Triad intelligences in communication

In academic context, IQ or TQ is undeniably crucial, especially with the wide integration of AI into daily life. Students must not only be proficient in their respective fields and adept at utilising technology but also maintain a balance with other forms of intelligence. Students must be reminded back that EQ and SQ play a particularly vital role in not just language learning, where human connection and communication are essential, but also to shape students into well-balanced individuals.

As we stand at the threshold of an AI-driven future, the possibilities are vast and ever – expanding. While AI integration enhances efficiency and convenience, we must remain mindful of preserving the essence of humanity. Technology should be learned and utilised but there should be a boundary to avoid it from replacing emotional depth, social interactions and ethical considerations. The challenge lies in ensuring a harmonious balance while we embrace AI, we continue to nurture human elements to make both learning and communication meaningful.